Frequently Asked Questions
Getting started on FonoChat couldn't be easier. You just call your local number and leave a greeting describing yourself and what you're looking for – expressing your own unique personality. Then you can browse the greetings of the other callers and, when you find someone who interests you, send them a message or ask to join them in a private, one on one, live conversation. You can also take advantage of our other great features, like sending ice-breakers to quickly kick off a conversation, adding callers to your Hotlist so you'll be notified when they're on the line, and blocking callers that you aren't interested in. With FonoChat, you're always in control.
If you have more questions about FonoChat, please check our Frequently Asked Questions below. They're categorized into sections that cover everything you need to know to start meeting new people today.
How do I get started?
To find your local FonoChat number, enter your area code in the box at the top of this page and then click Get My Number. Call the number shown for your local area and the voice prompts will guide you through the system.
How do I get help?
You can contact our customer service representatives at 1-800-410-3535, any time, 24 hours a day, 7 days a week. We're always available to help you.
Are the people on the system paid operators?
No, all of the people on the system are real people, just like yourself, from your own area. Our system helps you meet new people for talking, having fun and maybe falling in love! Have fun and enjoy FonoChat!
Can I meet someone through the FonoChat website?
At the present time, we do not match people on our website. However, you can enter your telephone area code at the top of this page to get your local FonoChat number, then call FonoChat to talk to great Hispanic singles in your area.
Who uses FonoChat?
Lots of Hispanics from all over the US connect to FonoChat everyday. FonoChat is the Hottest Place to meet Hispanics.
I am calling long distance and I can't use my free trial membership. Why not?
To use your free trial, you need to call from the telephone number it was issued to. Paid members have the advantage of using their membership from any phone.
Is there any reason why I wouldn't be able to get a free trial?
There are two factors which influence issuing a free trial:
1) Your phone number must show up on call display
2) A free trial must not already have been issued to your phone number.
Can I get another free trial membership?
We try to be fair as much as we can, that's why we limit free trial memberships to one per phone number. If a free trial has already been enjoyed at your phone number, we have a special offer for new users that gives you DOUBLE the usual minutes. If you want to know more about this special offer call our friendly Customer service 24/7 at 1-800-410-3535 or use your credit card to Buy Now.
Can I get a free trial from a cellular (mobile) phone?
Yes, as long as you're calling from a digital mobile phone, you can get a free trial. If your mobile phone does not show its number on call display, you can try to dial *82 before dialing your local number.
Can I try your service for free before buying a membership?
The best way to try our system before buying a membership is to get a free trial, which is issued to people who call FonoChat for first time. It takes only one minute and our system will automatically issue your free trial without you having speak to anyone in our friendly Customer Service. When calling us, just follow the easy instructions and you will be enjoying FonoChat very soon.
Can I use my free trial from any phone?
No, you can only use your free trial account from the phone you used to sign up for the trial. New free trial accounts will not be issued to a phone number that has previously been issued one.
I'm calling your 800 number, and I can't use my free trial. Why not?
800 numbers are for paid members only. Free trials cannot be used on 800 numbers, you need to call the local number nearest you (long distance charges may apply). To find your local FonoChat number, enter your area code in the box at the top of this page and then click Get My Number. Call the number shown for your local area and the voice prompts will guide you through the system.
I'm calling from a local phone number and I can't use my free trial. Why not?
Your free trial may not work if:
1) Someone has already used a free trial from your number before.
2) The system cannot read your phone number on call display. You can try to dial *82 to display your phone number before you call FonoChat.
3) There is no time left in the free trial.
4) It has been more than 7 days since your free trial was issued.
How do I record my greeting?
After calling the line, the prompts will guide you through the steps. When recording your greeting, remember to speak clearly and directly into the phone. Describe yourself and the kind of person you're looking for.
How do I answer a message?
You can answer a message with another message or with a connection request. You can send messages to as many people you want. We will let you know when someone answers you back. For a connection request you also record a message, but once you send it, we will ask you to hold the line while the other person decides if they want to connect with you.
What is the difference between a "message" and a "connection request"?
A "message" is a personal voice message that you record and send to a caller who catches your attention. Messages allow you to get to know other callers while still hearing the greetings of other callers on line. A "connection request" is a special type of message inviting a caller to join you in a private live conversation.
How much time do I have to record my greeting?
Your greeting can be up to 1 minute long. Which is enough time to talk about yourself and let others know what you are looking for. You can give additional information in the messages you send to the people that interest you.
What should I say in my greeting?
Your greeting should introduce you to the other callers and get their attention. Most people describe themselves and the kind of person they would like to get to know. The best greetings are those that describe your personality, not just how you look. Remember that you can re-record your greeting anytime.
What do I do if I receive a message from a caller that I'm not interested in?
You can block the callers you're not interested in by pressing "7". Callers that you block will be unable to hear your greeting, and you won't hear their greetings either.
What do I do if I receive a message that I find really interesting?
When you receive a message from another member and you like the way they sound, you can instantly exchange private messages with them until you are ready to connect live for a totally private conversation.
What is not acceptable in a greeting?
We want everyone to have an enjoyable experience using our system. We will not tolerate any discrimination based on age, gender or race. We will not allow any references to illegal substances or activity, or threats of violence or harm.
When is time deducted from my membership?
The system will inform you when time is being deducted from your membership. Time starts to be deducted from your membership after you have recorded your greeting and begin to hear the greetings of other callers in the Live Connector. Time is deducted from your membership on a per-minute basis. Memberships that remain unused for a period of 3 months will be deactivated without refund.
What do I do if I forget or lose my membership number or passcode?
This number is as private to you as your bank PIN number. To protect yourself against fraudulent usage, call our friendly 24-hour toll-free customer service (1-800-410-3535) immediately. For your security, you will be asked to verify your personal information.
Is my credit card/personal information secure?
Since 1990 we have been approved by the top banks in North America to provide secure, online, real-time credit card processing for our members. All credit cards presented are securely directed to the financial institution that issued the credit card. You are notified of approval or decline while on the phone, whether you purchase through our automated system or with our friendly 24-hour toll-free customer service.
1) We will not sell, rent or divulge any personal information about you or your transaction to any 3rd party.
2) Once your account is set up we will not be in communication with you unless you contact us. However, we may need to contact you to verify your account information or to operate our brands more effectively.
3) When you register to use any of our brand services you will be asked for some general identifying information which will enable us to provide you with this individualized service. We will only use this information in the course of providing our service to you.
What personal information do I have to give you?
To protect you against fraud when making a purchase, we need your name, address, phone number, social security number, credit card or check by phone account number. Once this information is confirmed we can process your order.